Privacy Policy

Last updated: September 2026

FrankWords.org is operated by Frank Words, which acts as the data controller for personal data collected through this website.

We respect your privacy and are committed to handling personal information responsibly, transparently and securely. This Privacy Policy explains what information we may collect, why we collect it, how it may be used and what rights you may have in relation to your personal data.

Personal information we collect

When you visit FrankWords.org, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device information

• Time zone

• Pages visited

• Referring websites or search terms

• Website interaction and usage data

• Cookie information, where applicable

We may also collect information that you voluntarily provide to us, including:

• Full name

• Email address

• Telephone number

• Information submitted through contact forms

• Information provided when requesting or booking a session

• Information relating to professional enquiries, collaborations or speaking requests

• CVs, portfolios or professional introductions submitted for future opportunities

• Any other information you choose to share with us

Where payments or bookings are processed through third-party providers, those providers may collect information necessary to complete the transaction or booking.

Why we process your data

We may process personal data in order to:

• Respond to enquiries and messages

• Manage bookings and session requests

• Provide requested services

• Communicate with you about collaborations, seminars, workshops or professional projects

• Review CVs, portfolios or professional introductions submitted for future opportunities

• Improve the website and user experience

• Maintain website security

• Prevent misuse, fraud or abuse

• Comply with applicable legal, regulatory or administrative obligations

Where required by applicable law, processing may be based on your consent, the performance of a contract, compliance with legal obligations or our legitimate business interests.

We do not sell your personal information to third parties.

Sessions and sensitive information

Frank Words provides psychodynamic-informed self-awareness and coaching services.

Please avoid submitting highly sensitive personal, medical, psychological or confidential information through general website contact forms unless specifically requested.

Information shared in connection with a booked session will be handled with appropriate care and confidentiality, subject to applicable legal, contractual and professional obligations.

Cookies and analytics

FrankWords.org may use cookies or similar technologies to support website functionality, maintain security, understand website usage and improve the visitor experience.

Non-essential cookies or analytics technologies may require your consent depending on your location and applicable law.

You may be able to manage cookie preferences through your browser or through any cookie consent tools available on the website.

Third-party services

Frank Words may use third-party service providers for functions such as:

• Website hosting

• Booking and scheduling

• Payment processing

• Email communication

• Analytics

• Website forms

• Security services

These third parties may process limited personal information where necessary to provide their services and may operate under their own privacy policies.

Some service providers may process data outside the European Economic Area, including in countries such as the United States or Canada. Where required, appropriate safeguards may be used in accordance with applicable data protection law.

Links to other websites

FrankWords.org may contain links to websites that are not owned or controlled by Frank Words, including BookCertification.com and social media platforms.

We are not responsible for the privacy practices, content or security of third-party websites. We encourage users to review the privacy policies of external websites they choose to visit.

Data retention

Personal information will only be retained for as long as reasonably necessary for the purpose for which it was collected, including where required for legal, accounting, administrative or contractual purposes.

Information submitted for future professional opportunities may be retained for a reasonable period unless you request that it be deleted.

Information security

We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no transmission of information over the Internet or wireless network can be guaranteed to be completely secure.

Your rights

If you are located in the European Economic Area or another jurisdiction with applicable data protection rights, you may have the right to:

• Be informed about how your personal data is used

• Request access to your personal data

• Request correction of inaccurate information

• Request deletion of your personal data

• Request restriction of processing

• Object to certain processing

• Request data portability

• Withdraw consent where processing is based on consent

• Raise concerns with a relevant data protection authority

You may also have rights relating to automated decision-making and profiling where applicable.

To exercise any of these rights, please contact us using the details below.

Legal disclosure

We may disclose personal information where required or permitted by law, including where necessary to:

• Comply with a legal obligation, court order or regulatory request

• Protect our legal rights

• Protect the safety of users or others

• Prevent fraud, misuse or unlawful activity

• Respond to a lawful government request

Contact information

For questions about this Privacy Policy or to exercise your data protection rights, please contact:

Frank Words
Email: info@frankwords.org
Ireland

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal obligations or data practices.

The most recent version will always be published on this page.